VoiceLine
Voice Modulation
VoiceLine Transforming Communication for Kerschgens
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About VoiceLine
https://getvoiceline.com/casestudy/kerschgens
Key Features
- Advanced AI for data analysis
- Voice input for data capture
- Efficient communication system
- Reduction in documentation efforts
- Faster customer feedback
- Customizable offers
- Integration with existing systems
- Holistic analysis capabilities
- Improved operational efficiencies
- Voice-controlled software
Tags
voice inputcustomer communicationresponse time reductioncustomer interactionscommunication modernizationdocumentation reductioncustomer feedback improvementdata quality improvementtime savingscustomized offers
FAQs
What is Kerschgens?
Kerschgens is a steel and metal service provider based in Stolberg, Germany, operating since 1876 and offering a wide range of materials.
What were Kerschgens’ challenges before VoiceLine?
Kerschgens needed to modernize their communication processes by the end of 2023, aiming to reduce response times and improve customer communication without relying solely on a CRM system.
Why did Kerschgens choose VoiceLine?
Kerschgens chose VoiceLine to improve efficiency, reduce documentation efforts, and enhance the quality of customer interactions and data management.
Who were the key personnel involved in Kerschgens’ sales process?
Manuel Krischel & Marcel Grendel, Deputy Site Manager & Sales Department, were the notable personnel involved in Kerschgens’ sales process.
What were the results of implementing VoiceLine at Kerschgens?
The implementation led to faster customer feedback, saving 2 hours of weekly documentation work, and generating customized offers on the same day of customer visits.
How does VoiceLine improve data capturing for Kerschgens?
VoiceLine allows sales representatives to use voice input for data capture, ensuring all information is recorded promptly and forwarded to the back office for faster responses.
How does VoiceLine utilize AI for Kerschgens?
VoiceLine employs advanced AI for structured data analysis, generating high-quality sales information from spoken language, and conducting holistic analyses to improve operational efficiencies.
How many employees does Kerschgens have?
Kerschgens has approximately 75 employees.
What materials does Kerschgens offer?
Kerschgens offers materials like steel, stainless steel, non-ferrous metals, reinforcing steel, pipes, and perforated sheets.
Where is Kerschgens located?
Kerschgens is located in Stolberg, Germany.