Supportlogic

Customer Support

Supportlogic

Revolutionize Your Support Operations with SupportLogic

Average rated: 0.00/5 with 0 ratings

Favorited 0 times

Rate this tool

Visit
Explore more top AI tools

About Supportlogic

support logic

Key Features

  • Escalation Management
  • Sentiment Analysis
  • Intelligent Case Routing
  • Proactive Alerts
  • Automatic Quality Monitoring
  • Predictive CSAT and CES Scores
  • Agent Coaching
  • Voice Analytics
  • Response & Troubleshooting
  • AI-powered Translation

Tags

Support Experience ManagementAgent ProductivityQuality MonitoringEscalation ManagementSentiment AnalysisCase RoutingProactive AlertsPredictive CSATPredictive CESAgent CoachingTranslationGenerative AIRobust ReportingVoice AnalyticsTicketing Systems

FAQs

What is SupportLogic?
SupportLogic is an all-in-one Support Experience management platform that enhances customer support operations.
What features does SupportLogic offer for support operations?
SupportLogic offers features like escalation management, sentiment analysis, intelligent case routing, and proactive alerts.
How does SupportLogic improve quality monitoring and coaching?
SupportLogic enhances quality monitoring and coaching with features like automatic quality monitoring, predictive CSAT and CES scores, agent coaching, and voice analytics.
Can SupportLogic help with agent productivity?
Yes, SupportLogic boosts agent productivity with tools for response and troubleshooting, case summaries, predictive queue, and translation powered by generative AI.
What analytic tools are available in SupportLogic?
SupportLogic provides robust reporting, customer support analytics, SLA/SLO management, and text analytics to identify trends and issues.
Does SupportLogic integrate with existing ticketing systems?
Yes, SupportLogic can integrate with your existing ticketing system and other apps, with live implementation within 45 days.
What industries can benefit from SupportLogic?
Any industry that relies on customer support operations can benefit, including IT, healthcare, retail, and telecom.
Is SupportLogic secure?
Yes, SupportLogic is ISO 27001 and SOC II Type 2 certified, and it is GDPR and HIPAA compliant.
What kind of reporting does SupportLogic offer?
SupportLogic offers powerful QA and customer support reporting, helping manage and analyze support quality and customer sentiment.
How does SupportLogic handle multiple languages?
SupportLogic uses generative AI for translation, allowing support agents to handle cases in any language.