Parabolic

Customer Support

Parabolic

AI Assistant for Customer Support: Efficient, Accurate, and Integrated

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About Parabolic

Parabolic, the AI-powered customer support assistant, revolutionizes the way businesses handle customer inquiries. By seamlessly integrating with popular ticketing systems like Intercom, Zendesk, and Helpscout, Parabolic provides a streamlined solution to automate responses and improve customer satisfaction. The platform's human-in-the-loop feature allows customer service agents to verify responses before they are sent, ensuring accuracy and reliability. Moreover, Parabolic offers advanced capabilities such as auto-categorization of incoming queries, upsell opportunities based on customer pain points, and handling of rarely asked questions through sophisticated AI training. This multifunctional assistant not only saves time and effort but also transforms support teams into efficient and proactive units, capable of delivering enhanced customer experiences.

Key Features

  • Seamless integration with existing ticketing software
  • Human-in-the-loop verification
  • Accurate responses to rarely asked questions
  • Multistep conversation handling
  • Upsell mode
  • Auto-categorization of incoming questions
  • Auto-indexing of past responses
  • Detection of user intent beyond keywords
  • Support for generalizable and customer-specific responses
  • Integration with customer-specific data sources

Tags

AI Assistantcustomer supportintegrationticketing softwareauto-indexingmultistep conversationsupsell modehuman-in-the-loopcustomer satisfaction

FAQs

What results can I expect?
You can expect 98%+ accuracy on questions that have ever been asked in any form from any data source, and 40%+ accuracy on non-'macro-able' questions that require understanding user intent and synthesizing information from multiple sources.
How is Parabolic better than other automations?
Unlike other models that rely heavily on keyword matching, Parabolic uses advanced AI to understand user queries with minimal setup, resulting in unmatched accuracy and efficiency.
How do I get started?
Contact us at [email protected] to schedule a free demo. Provide your knowledge base of FAQs and/or historical customer support tickets for better customization.
Is my data secure with Parabolic?
Yes, we sign NDAs for every client, pre-process data using a PII anonymizer, and are in the process of obtaining SOC2 and GDPR certification.
What integrations does Parabolic support?
Parabolic integrates with Zendesk, Intercom, Discord, Slack, Jira, and other customer support tools. We’re constantly adding new integrations based on client needs.
What is the pricing model?
Pricing is determined based on factors like the volume of tickets automated and is formulated collaboratively with each customer. No charges apply until mutual agreement on pricing is reached.
What features does Parabolic offer?
Key features include embedded integration with ticketing software, auto-indexing of responses, human-in-the-loop verification, multistep conversation handling, auto-categorization, and upsell mode.
What sets Parabolic apart from traditional support methods?
Parabolic minimizes repetitive answers through advanced AI, supports complex query handling, and continuously improves from feedback, unlike traditional methods that are more static and manual.
How does Parabolic handle rarely asked questions (RAQs)?
Parabolic’s AI only needs one match in past conversations or knowledge bases to suggest a response for RAQs, significantly improving response accuracy.
How does Parabolic manage continuous improvement?
Using a human-in-the-loop approach, Parabolic learns from every rejected draft, improving its responses based on human agent feedback.