LivePerson

Customer Support

LivePerson

AI-powered Customer Engagement Solutions with LivePerson

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About LivePerson

partners - Find a partner: Search our directory to find partners by type, certification, vertical, and region. Become a partner: Learn more about all the benefits of becoming a LivePerson partner. Partner login: Log into our partner portal to access partnership tools and assets. AI Chatbot Toolset - Better conversations start with a better AI chatbot. Learn more. Conversational Cloud - Deliver personalized digital experiences with an AI platform that identifies customer intent. resources - Learn: AI Hub, Resource Library, Customer Stories, Analyst & Market Reports, News, Blog. Participate: Events, Podcasts, Webinars. featured resource: Voice to Digital Playbook - Modernize your contact center by bringing voice into the digital fold. Download now. Conversational Intelligence & Insights - Drive improved customer engagement and agent performance with the data & insights critical to optimize conversations. Integrations - Unlock more data and deliver increased flexibility and impact for your organization with our catalog of integrations. solutions by industry - Financial Services: Deploy secure messages and proactively engage consumers. Retail: Transform the end-to-end customer shopping experience. Telco & Cable: Manage the customer journey to maximize retention and minimize costs. Travel & Hospitality: Guide travelers through real-time requests and assist their travel needs. Automotive: Improve car shopping, ownership, and maintenance experiences. services - LP 360: Accelerate time to value with our turnkey contact center as a service. Professional Services: Begin your conversational journey with the help from our experts. Technical Support: Find 24/7 support when you need it. About - Who we are Careers Leadership Inclusion at LivePerson Investor Relations. Featured News: LivePerson + Avaya - Announcing a new partnership to deliver best-in-class CX. Pricing - Simple pricing. Minimal add-ons. No service fees. Making it easy for you to realize measurable returns on your digital investments. Request a quote. Pricing Tiers - Bronze: Boost agent efficiency with a messaging-first workspace. Silver: Increase self-service with intelligent automation. Gold: Enhance personalization with advanced analytics and Generative AI. agent & supervisor experience - Include multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience. Communication Channels - Include web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former twitter) is supported with additional fees. Administrative Experience - Include management console, campaign builder, and allow admins to create and manage users and skills. Connect to Messaging - LivePerson Connect to Messaging (C2M) is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform. Generative AI - Unleash the untapped power of large language models, merging unstoppable growth with an unwavering commitment to responsible, safe Generative AI.

Key Features

  • AI Chatbot Toolset
  • Conversational Intelligence & Insights
  • Generative AI
  • Integrations
  • LP 360 Service
  • Professional Services
  • Technical Support
  • Voice to Digital Transformation
  • Conversational Commerce
  • Secure Messaging

Tags

AI-driven platformagent productivitypersonalize customer experiencesfinancial servicesretailtelecommunicationstravelautomotiveAI chatbotconversational intelligenceintegrationsgenerative AIcustomer servicecustomer engagementcustomizable approachLP 360professional servicestechnical supportcustomer satisfaction

FAQs

What is LivePerson?
LivePerson is an AI-driven platform that enhances customer engagement and agent productivity through personalized digital experiences.
What industries does LivePerson cater to?
LivePerson serves various industries, including financial services, retail, telecommunications, travel, and automotive.
What are some key features of LivePerson?
LivePerson offers AI chatbot toolsets, conversational intelligence, integrations, and generative AI solutions to improve customer service and engagement.
What services does LivePerson provide?
LivePerson provides services like LP 360, professional services, and technical support to help businesses achieve their goals quickly and effectively.
How can LivePerson help improve customer satisfaction?
LivePerson uses AI to personalize customer interactions and support, enhancing overall customer satisfaction and engagement.
What is LP 360?
LP 360 is LivePerson's turnkey contact center as a service, designed to accelerate time to value with comprehensive conversational strategy management.
How does LivePerson's generative AI work?
LivePerson's generative AI leverages large language models to provide safe and responsible AI solutions that drive business growth.
Can LivePerson's platform be integrated with other systems?
Yes, LivePerson's platform includes a catalog of integrations to deliver increased flexibility and impact for businesses.
What outcomes can businesses expect from using LivePerson?
Businesses can expect improved agent productivity, enhanced customer satisfaction, and significant cost reductions by implementing LivePerson's AI solutions.
How can I become a LivePerson partner?
You can learn more about the benefits of becoming a LivePerson partner and apply through their website.