Gladly Sidekick

Customer Support

Gladly Sidekick

Revolutionize Customer Service with Gladly's New AI and Automation Platform

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About Gladly Sidekick

Gladly Sidekick is an innovative AI-powered assistant designed to revolutionize your customer service experience. Built to seamlessly integrate within the all-in-one Gladly customer service platform, Sidekick empowers support agents by providing real-time suggestions, automating routine tasks, and offering comprehensive customer insights. This enables agents to focus on complex issues that require a human touch. With the ability to streamline operations and enhance efficiency, Sidekick is pivotal for elevating your service team's productivity and delivering exceptional customer experiences. Perfect for businesses aiming for operational efficiency and superior customer satisfaction, Gladly Sidekick is your ultimate tool for robust support.

Key Features

  • AI-driven task management
  • Personalized self-service options
  • Multi-channel support
  • Real-time insights
  • Comprehensive customer profiles
  • Integration with popular tools
  • Advanced AI-driven customer service
  • Interactive Voice Response (IVR)
  • Liveboards for real-time insights
  • Insight Builder tool

Tags

AIAutomationCustomer ServiceEfficiencyCost ReductionCustomer SatisfactionSelf-ServiceMulti-Channel SupportReal-Time InsightsCustomer ProfilesTool IntegrationShopifyKlaviyo

FAQs

What is Gladly's new AI and automation platform?
Gladly's new AI and automation platform is an all-in-one customer service solution that combines advanced artificial intelligence with human-centric support to enhance efficiency, decrease costs, and improve customer satisfaction.
How can Gladly's platform benefit my business?
The platform can drive revenue, enhance efficiency, decrease costs, and improve overall customer satisfaction through personalized self-service and multi-channel support options.
What are some unique features of the platform?
Unique features include real-time insights, comprehensive customer profiles, seamless integration with popular tools, and advanced AI-driven customer service capabilities.
Which popular tools does Gladly integrate with?
Gladly integrates with popular tools such as Shopify, Medallia Agent Connect, and Klaviyo, among others.
Can I request a demo of Gladly's new platform?
Yes, you can request a demo of the new platform through Gladly's website.
What self-service options does Gladly's platform offer?
The platform offers personalized self-service options, including self-service threads and IVR (Interactive Voice Response).
What multi-channel support options are available?
Gladly's platform includes support for various channels such as voice calls, email, SMS, live chat, and social media.
How does the platform help with task management?
The platform includes task management capabilities to help customer service teams organize and prioritize tasks efficiently.
What insights can be gained from Gladly's platform?
The platform offers real-time insights through tools like Liveboards and Insight Builder to help businesses track and improve their customer service operations.
Who are some of the featured customers using Gladly?
Featured customers include Deckers, Tory Burch, Breeze, and Ulta.