Fini
Customer Support
AI-Powered Customer Support Solutions by Fini
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About Fini
Fini is leveraging the latest advancements in AI to help resolve more than 70% of support inquiries across channels and languages with minimal human effort. The company emphasizes a customer-first approach and aims to deliver exceptional customer support experiences through AI-powered solutions. Fini was founded in 2022 and initially began its journey at Uber, revolutionizing customer support with ticket automation. The company graduated from Y Combinator in 2022 and is backed by investors including Matrix Partners and angels from Uber, Intercom, Softbank, Mckinsey, and Twitter.
Key Features
- AI-powered ticket automation
- Resolution of 70% of support inquiries
- Multi-channel and multi-language support
- Customer-first approach
- High-profile investors and advisors
- Cost-saving solutions
- Recognized in various media outlets
- Robust AI and data security controls
- Active hiring for specialized roles
- Over one million queries resolved
Tags
AIcustomer support automationmulti-language supportcost savingsmedia recognitioninvestor-backedprofessional team
FAQs
What is Fini?
Fini is a company that leverages AI technology to automate and resolve over 70% of customer support queries across multiple channels and languages.
When was Fini founded?
Fini was founded in 2022.
What is Fini's approach to customer support?
Fini emphasizes a customer-first approach, aiming to deliver exceptional customer support experiences through AI-powered solutions.
How successful is Fini in resolving customer queries?
Fini has resolved over one million queries and saved 40% in costs for its clients.
Who are some of Fini's investors?
Fini is backed by investors including Matrix Partners and notable angels from Uber, Intercom, Softbank, McKinsey, and Twitter.
Where did Fini initially start?
Fini initially began its journey at Uber, revolutionizing customer support with ticket automation.
What recognition has Fini received?
Fini's advancements and growth have been recognized in various media outlets such as Sifted EU, Y Combinator, and Substack.
Who are some key members of Fini's core team?
Key members of Fini's core team include Hakim Khalafi (Director of Technology), Deepak Singla (Co-founder), and other senior engineers and advisors.
What roles is Fini hiring for?
Fini is actively hiring for roles including Senior Front-end Engineer and Senior Back-end Engineer, with positions available in Amsterdam, New York, and remotely.
How does Fini ensure data security?
Fini has robust AI and data security controls to protect client data.